Frequently Asked Questions โ€” Buying Aftermarket Auto Parts

The questions we hear most often from repair shops and distributors. Every answer below is our standard practice โ€” the same terms appear on every product page.

All products are 100% aftermarket replacement parts. We do not sell original-equipment parts and we do not quote a time-based warranty (12-month / 1-year) โ€” our written coverage is transit damage, claimed within 48 hours.

Product & fitment

Are these OEM parts?

No. Everything we sell is an aftermarket replacement part. We do not manufacture or sell original-equipment parts, and we never use OE part numbers to claim original-equipment quality.

Will the part fit my vehicle exactly?

It is designed to fit the models and years listed on the product page. Minor installation adjustment may be required โ€” that is normal for aftermarket parts. If you are not sure, send us your <strong>VIN</strong> and we will confirm fitment before you order.

What is the difference between L and R parts (bumpers, fenders, mirrors)?

L = driver's side for left-hand-drive vehicles; R = passenger side. The product name states the side (e.g. "FRONT BUMPER (L)"). If the name has no side marked, it is a center part (grille, radiator support) โ€” contact us to confirm.

Can you match my OE part number?

If we stock it, it appears in the product name and the "OE Reference (For Matching Only)" field. If it is not listed, tell us your OE number and we will check our catalog. We do not promise "same as original" fit or finish.

Grading & material

What is the difference between Premium, Standard and Economy grade?

Premium: precise tooling, complete clip sets, thicker material, tighter fit โ€” for shops that want the best fit without original-equipment pricing. Standard: conventional fitment, good value โ€” the default choice for everyday replacement work. Economy: entry-level price, for temporary or stop-gap use.

What material are your body parts made of?

Bumpers: polypropylene with glass fiber (PP+GF). Grilles: ABS. Fenders: PP. Headlamps and tail lights: polycarbonate (PC). Radiator supports: steel. Seat belts (Hazna): polyester webbing + steel hardware. The material is listed in the Key Specifications of every product page.

Pricing & ordering

How is your price quoted?

As <strong>FOB (Incoterms 2020) to your destination port</strong> โ€” the price covers export clearance from Menghe Town, Changzhou. Your side covers ocean freight, marine insurance, destination customs, duties, taxes and last-mile delivery. Risk transfers once the goods are loaded on the vessel.

What is the minimum order quantity (MOQ)?

<strong>10 pieces per part</strong> for bulk orders. For a single-unit sample, contact us โ€” we can quote international courier (DHL / FedEx / UPS) shipping.

What is the lead time?

<strong>15 days</strong> from order confirmation for in-stock items. Made-to-order items are quoted separately.

Which payment terms do you accept?

T/T, and other terms for established customers โ€” confirmed at the quotation stage.

Shipping & after-sales

How do you ship?

Bulk orders by sea freight to your port (FOB). Samples and urgent orders by DHL / FedEx / UPS. We ship from Menghe Town, Xinbei District, Changzhou, Jiangsu, China.

What if my order arrives damaged?

We cover <strong>transit damage only</strong>. Photograph the damage <strong>within 48 hours</strong> of delivery, send us the tracking number, and we will arrange a replacement or refund.

Do you have a warranty period (12 months, 1 year, etc.)?

We do not quote a time-based warranty. Our commitment is the transit-damage coverage above. We also verify fitment by VIN before shipping so fitment issues are caught in advance.

What about manufacturing defects?

If a part is visibly defective in a way not caused by transit, send photos and we will review the case โ€” but our written coverage is transit damage. This is stated plainly on every product page.

Seat belts (HAZNA)

Are your seat belts certified?

Yes. Our seat belts are made by <strong>Hazna (Danyang Hazna Vehicle Parts Co., Ltd.)</strong>, a professional seat belt manufacturer. They hold <strong>CCC (China Compulsory Certification) and E-Mark, since 2012</strong>, and <strong>test reports are available</strong> โ€” ask us before ordering. They remain aftermarket replacement belts, not original-equipment belts.

Which vehicles do the seat belts fit?

Trucks, buses and other commercial vehicles, by fitment. Send us your VIN or the original belt part code (e.g. HN-300-1) and we will confirm.

Sourcing & one-stop service

What if the part I need is not in your catalog?

Tell us the part, OE number or photo and we check two places: first our in-house stock, then our industrial cluster network in Menghe Town, Changzhou โ€” one of China's largest auto body-parts clusters. On request we quote and order from multiple cluster factories, consolidate the goods into one container, run pre-shipment inspection, and handle the full export. One order, one invoice, one FOB price.

Do you provide pre-shipment inspection?

Yes, for one-stop cluster orders: we inspect goods before they leave the factory or our warehouse โ€” dimensions, fit, surface and carton condition โ€” and share photos with you. In-house catalog items get the standard pre-shipment check.

Which countries do you ship to? Do you handle regional wholesale?

We ship to 20+ countries (USA, UK, Germany, France, Australia, Mexico, the Middle East, Southeast Asia and more). FOB (Incoterms 2020) to your port, MOQ 10 pieces, 15-day lead time, multi-language support (EN/AR/ES/FA/TR/RU).

Company & service

Who is KELIN Auto Parts?

Changzhou KELIN Vehicle Parts Co., Ltd. โ€” an independent exporter of aftermarket auto body parts, based in Menghe Town, Xinbei District, Changzhou, Jiangsu, China. We export to 20+ countries across the Americas, Europe, the Middle East and Asia-Pacific.

Which languages do you support?

English, Arabic, Spanish, Persian, Turkish, Russian โ€” the whole website is multi-language, and we reply in the language you write to us in.

How do I contact you?

Email [email protected] ยท phone/WhatsApp +86 138 0612 7900 ยท website kelinauto.com. We reply within 24 hours.

Still have a question?

Email [email protected] ยท WhatsApp +86 138 0612 7900 ยท contact form โ€” reply within 24 hours, in 6 languages.

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